Refund policy

Return & Refund Policy

At Truemale, customer satisfaction is our top priority. We take great care in delivering high-quality products, but if there’s an issue with your order, we’re here to help.

Returns Eligibility
We accept returns only in the following cases:

  • You received a damaged or defective product

  • You received the wrong item

Due to hygiene and safety reasons, we do not accept returns for used perfumes or if the seal is broken.

Return Request Window
To be eligible for a return, you must contact us within 3 days of receiving your order. Requests made after this period may not be accepted.

How to Request a Return

  • Email us at truemale.in@gmail.com with your order number, reason for return, and clear photos (if the item is damaged or incorrect).

  • Our team will review your request and provide further instructions.

Refund Process
Once your return is received and approved, your refund will be processed within 5–7 business days. The amount will be credited to your original payment method.

Non-Refundable Situations

  • Used or opened products

  • Requests made after 3 days of delivery

  • Change of mind or personal fragrance preferences

Need Help?
For any return or refund-related queries, please reach out to us at truemale.in@gmail.com.